The only solution to uncover powerful insights that boost customer satisfaction, engagement, and growth.
Your customer feedback is a gold mine – But more than 80% of it is verbatim in surveys, reviews, and touchpoints. With Fathom, researchers and leaders can finally make decisions confidently at every step of the customer journey – And inspire their people in the process.
Customer Experience
Supercharge your CX strategies with the Fathom text analytics dashboard. Uncover actionable insights from customer surveys and feedback, empowering you to reduce churn, optimize the customer journey, and enhance overall satisfaction. Drive customer loyalty, improve retention rates, and stay one step ahead of the competition with our user-friendly platform and exceptionally high coding coverage.
Employee Insights
Foster employee satisfaction and retention with the Fathom text analytics dashboard. Quickly uncover insights from unstructured text data and employee sentiment, to drive data-driven decisions, improve engagement, address concerns, and cultivate a positive workplace culture. The highest level of data security means you can explore and share verbatim responses associated with key themes, while maintaining the trust confidentiality of your employees.
Public Polling
Extract valuable insights from unstructured text data swiftly, enabling you to gauge public sentiment, map entrenched or emerging issues, and understand the pulse of the population. Make data-driven decisions and inform policy-making by understanding not just what matters, but why. Cut the coding and analysis time for your open-ended survey questions by 75% so you can advise and respond quickly and confidently to changing political or cultural moments.
Market Research
Unleash the power of text analytics to fuel your market research. Fathom delivers valuable insights from unstructured text data, enabling you to uncover emerging trends, understand sentiment, and map brand perception with speed and nuance. From new market research to product testing, understand what matters why, for all your key market segments.
For Brands and Agencies
Built by researchers, for researchers. We delight in the research process and have built solutions to simplify analysis and make result sharing effortless. Trust Fathom’s accuracy, speed, and context specificity to reduce time to value, while elevating quality and driving up overall value.
